General questions

We ship from Either USA or China, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Martvillas legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.


Our warehouse starts processing orders immediately after they are placed, if you contact our team straight away we can update/cancel your order.

Once the order has left our premises we are not able to make any changes.

Please with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

Please Email us with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited